Changes / Cancellations

CAN I REQUEST THE EXTENSION OF MY CONTRACT?

It is possible to change the duration of the rental at the time of collection or during the rental itself. You must contact Sunset rent a car through the following contacts, reservas@sunsetcar.pt or by telephone (+351) 910 382 415, (+351) 295 094 199. Please note that the extension is subject to vehicle availability .

MAY I CANCEL MY RESERVATION?

If you wish to cancel your booking, please note that the Basic Protection Package is non-refundable for changes and/or cancellations. The PREMIUM, GOLD and DIAMOND packages allow changes and/or cancellations up to 96 hours before the start of the rental. However, you can add the extra Cancellation Fee on the SUNSET which allows changes/cancellations up to 24 hours. The amount refunded will be equal to the amount paid, minus the amount of administrative costs, minus the amount of expenses and minus the bank’s costs (these vary from bank to bank).

With the purchase of the CANCELLATION FEE, the Customer can make changes or Cancellations within 24 hours. Please note that changes can be made as long as the vehicle is available. It is important to note that in the event of cancellation, the amount will be refunded with expenses in accordance with point 2.2 of our terms of service.

IF I RETURN THE CAR BEFORE THE CONTRACT ENDS, DO I GET A REFUND?

Not. The contract establishes the rental period. Therefore, if you return the vehicle earlier than stipulated, you will not be refunded for the days you did not use the vehicle.